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Контакты и реквизиты

This text has no legal force. In case of discrepancy the Kazakh text prevails. Kazakh version

Version 2 · in force from 6 October 2026

Customer support

The operator answers calls and emails during working hours. Enquiries received outside working hours are processed at the beginning of the next business day.

What to write about

Seller's company details

Limited Liability Partnership "La Pomme Group"

  • Country: Republic of Kazakhstan
  • City: Almaty
  • Registered address: 050040, Republic of Kazakhstan, city of Almaty, Bostandyk district, Al-Farabi avenue, building 41/3-67
  • Postal address for correspondence: the same
  • BIN: 240940003095
  • Bank details: IIC KZ90601A861041465101 (KZT), BIC HSBKKZKX, Halyk Bank of Kazakhstan JSC
  • Director: Kassenova Dinara M.
  • Person responsible for the information and technical support of the Website: Technical Director Kassymkul Temirlan Y., t.kassymkul@lamelacosmetics.com
  • Trademark: figurative (the La mela monogram), certificate of the Republic of Kazakhstan No. 113835 dated 04.05.2026, Nice classes 03, 05, 35, valid until 11.09.2035. The rights holder is "La Pomme Group" LLP
  • Manufacturer of the products: Kaaral s.r.l., C.da Piane Sant'Angelo, San Salvo (CH) 66050, Italy
  • Country of origin of the goods: Italy
  • Person authorised to accept claims in the Republic of Kazakhstan: "La Pomme Group" LLP
  • Declarations of conformity with TR CU 009/2011: ЕАЭС KZ 7500533.13.12.09548 (shampoos, until 29.04.2030), ЕАЭС KZ 7500533.13.12.09600 (conditioners, until 01.05.2030)
  • Website of the online store: shop.lamelacosmetics.com

"La Pomme Group" LLP is not a value added tax payer.

Goods pickup points

The Seller has no self-pickup or goods pickup points of its own. In Almaty and Astana the Order is brought by the Seller's employee to the address indicated when the order is placed. In other localities of the Republic of Kazakhstan the Order is dispatched by Kazpost JSC and handed over at the post office selected by the Buyer. Delivery is free of charge.

Further details are set out in the "Delivery and Payment" section.

Documents of the online store

Communication via messengers

WhatsApp and Instagram belong to the foreign company Meta Platforms, Inc. If you write to us through these channels, the correspondence is processed on that company's servers outside the Republic of Kazakhstan.

For official enquiries — claims, return applications, personal data requests — use the e-mail address info@lamelacosmetics.com or the telephone: such enquiries are processed entirely within the territory of Kazakhstan. For further details, see section 5.6 of the Privacy Policy.

Language of the document

This document is published in the Kazakh, Russian and English languages. Legal force is vested in the Kazakh and Russian texts, which have equal legal force.

The English text is published for the convenience of foreign customers, has no legal force and shall not apply in the event of any discrepancy with the Kazakh and Russian texts — in such case the Kazakh text shall prevail.

Any discrepancy between the texts shall be eliminated by publishing a corrected edition.