Public Offer

1. General Provisions

1.1. This document is an official proposal (public offer) of the Limited Liability Partnership "La Pomme Group" (BIN 240940003095), which is the rights holder of the trademark and the owner of the "La mela" products (hereinafter — the "Seller"), addressed to an unlimited number of individuals and legal entities to conclude a retail sale contract by distance selling (hereinafter — the "Contract") on the terms set out below, in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (General Part) and Article 447 of the Civil Code of the Republic of Kazakhstan (Special Part).

1.2. The Contract is concluded by the Buyer's accession to this Offer as a whole — without any exceptions, conditions or reservations (Article 389 of the Civil Code of the Republic of Kazakhstan). Partial acceptance, as well as acceptance on other terms, is not permitted.

1.3. This Offer is accepted (that is, its terms are accepted in full and without reservation) where the Buyer performs one of the following actions: places an order on the website shop.lamelacosmetics.com (hereinafter — the "Website"), giving the required details, ticking the box to confirm agreement to the terms of this Offer, and then paying for the order by any of the methods offered; or confirms an order placed through the WhatsApp messenger, Instagram Direct or by telephone with the Seller's operator, and then pays for it. The Contract is deemed concluded from the moment those actions are performed (Articles 396, 397 of the Civil Code of the Republic of Kazakhstan).

1.4. By accepting this Offer, the Buyer confirms that they have read and agree to the terms of this Offer, the Privacy Policy, the Consent to the Processing of Personal Data, the terms of delivery and payment, the terms of exchange and return and — in the event of participation in the Seller's marketing promotions — the Rules of the relevant Promotion.

1.5. The Seller may amend this Offer unilaterally, provided that the new edition is posted on the Website at least 3 (three) calendar days before the amendments enter into force. The current edition is always available at shop.lamelacosmetics.com/en/legal/public-offer. Orders placed before the amendments enter into force are governed by the edition of the Offer in effect at the moment of acceptance.

1.6. This Offer may be accepted by legally capable individuals who have attained the age from which the legislation of the Republic of Kazakhstan permits the independent conclusion of transactions of this kind, as well as by legal entities and individual entrepreneurs. An Order in the interests of a minor is placed by their legal representative.

1.7. The following terms are used in this Offer:

• Seller — the Limited Liability Partnership "La Pomme Group", selling goods of its own brand "La mela" through the Website;
• Buyer — a legally capable individual, as well as a legal entity or individual entrepreneur, that has placed an Order on the Website;
• Website — the Internet resource located at shop.lamelacosmetics.com, including its mobile version, as well as the official account of the "La mela" brand on the social network Instagram — @lamelacosmetics — and the WhatsApp messenger, through which orders are accepted;
• Goods — products of the "La mela" brand (hair care products and other cosmetic products) presented in the Website catalogue and not withdrawn from circulation;
• Order — a request placed by the Buyer on the Website for the purchase of the Goods;
• Cardholder — an individual in whose name the payment card used to pay for the Order has been issued;
• Promotion — a temporary marketing (sales incentive) event of the Seller, the terms of which are governed by separate Promotion Rules in accordance with Section 11 of this Offer.

2. Subject Matter of the Contract

2.1. The Seller undertakes to transfer into the ownership of the Buyer the Goods selected and paid for by the Buyer on the Website, and the Buyer undertakes to accept and pay for the Goods on the terms of this Offer.

2.2. The name, characteristics, ingredients (INCI), volume, package contents, image and retail price of each unit of the Goods are given on the product page on the Website in accordance with Article 25 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" dated 4 May 2010 No. 274-IV and Article 448 of the Civil Code of the Republic of Kazakhstan. Information about the Goods is provided in the Russian and Kazakh languages.

2.3. Images of the Goods on the Website are provided for information only and may differ slightly from the actual appearance (packaging colour, label design) because of how the Buyer's device displays them, or because the manufacturer has updated the packaging design.

2.4. The Seller may unilaterally change the range, prices and characteristics of the Goods until the Buyer places the Order. Once the Order has been placed, its terms are fixed and may not be changed unilaterally, save in the cases expressly provided for by this Offer.

2.5. The Goods are sold for personal, family or household use not connected with entrepreneurial activity, unless otherwise separately agreed by the Parties.

3. Procedure for Placing an Order

3.1. The Buyer places the Order independently through the Website catalogue by adding the Goods to the cart and completing the order form, or by contacting the Seller's operator by telephone, by e-mail, via the WhatsApp messenger or via Instagram Direct using the contact details given on the Website. A step-by-step description of the procedure for placing an Order is set out in the section "Delivery and Payment".

3.2. When placing an Order, the Buyer provides: surname and first name, contact telephone number, e-mail address, city and delivery address, and the preferred method of communication. If communication via a messenger is chosen, the Buyer also provides their WhatsApp number or Instagram account.

3.3. After the Order has been placed and paid for, the Seller sends the Buyer confirmation that the Order has been accepted to the e-mail address given, stating the contents of the Order, its cost, and the delivery method and estimated delivery time.

3.4. The Buyer is responsible for the accuracy and completeness of the data provided when placing the Order. The Seller is not liable where the Order cannot be fulfilled because the Buyer provided incorrect or incomplete data.

3.5. Confirmation of the Order by the operator. Before the Goods are handed over for delivery, the Seller's operator contacts the Buyer through the contact details the Buyer has given (telephone call, WhatsApp, Instagram Direct or e-mail) to confirm the contents of the Order and the delivery address. This contact is made within 1 (one) business day of payment. If the Buyer cannot be reached within 3 (three) business days after no fewer than three attempts, the Seller may cancel the Order and refund the amount paid in full under the procedure set out in Section 7 of this Offer.

3.6. The Seller may refuse to accept an Order, or cancel an Order already placed, if the Goods ordered are out of stock; the Buyer is notified of this within 1 (one) business day and is offered either similar Goods or a full refund of the amount paid.

3.7. Cancellation of the Order by the Buyer. The Buyer may cancel a paid Order without giving reasons at any time before the Goods are handed over for delivery (that is, before the Order is given the status "Dispatched"), by sending a request to the contact details given in Section 14 of this Offer. The amount paid is refunded in full under the procedure set out in Section 7 of this Offer.

4. Price of the Goods and Payment Procedure

4.1. The price of the Goods is indicated on the Website in tenge (KZT) and is final. The Limited Liability Partnership "La Pomme Group" is not a value added tax payer; VAT is not charged on the cost of the Goods.

4.2. Delivery of the Goods within the territory of the Republic of Kazakhstan is free of charge. The cost of delivery does not increase the amount of the Order and is not charged to the Buyer separately.

4.3. The Seller charges no additional fees. The amount shown on the checkout page as "Total due" is the final amount to be debited.

4.4. The Buyer pays for the Goods by one of the methods available on the Website at the moment the Order is placed: by payment card online (Visa International, Mastercard Worldwide, UnionPay International, American Express), through electronic payment services, and by transfer to the Seller's bank account (for legal entities and individual entrepreneurs). The list of available payment methods and the rules and conditions of their use are set out in the section "Delivery and Payment".

4.5. Payment card transactions are processed by the acquiring bank. The Seller does not receive or store the Buyer's payment card details. The measures taken by the Seller to ensure the security and confidentiality of payments are described in the section "Payment Security".

4.6. The Buyer's payment obligation is deemed performed from the moment the acquiring bank confirms that the payment has been made successfully and that the funds have been credited to the acquiring account or to the Seller's bank account.

4.7. Fiscal receipt. For each payment made, a fiscal receipt is generated in accordance with Article 166 of the Code of the Republic of Kazakhstan "On Taxes and Other Obligatory Payments to the Budget". The receipt is generated at the moment of payment by the Seller's cash register equipped with the data fixation and transmission function and is passed to the fiscal data operator. The link to the receipt is sent to the Buyer at the e-mail address provided by the Buyer when placing the Order. Where a refund is made, a refund receipt is generated and sent in the same manner.

4.8. As part of the Promotions it runs, the Seller may set temporary prices (discounts) on individual items of the Goods. The price in effect at the moment the Order was placed is not subject to change.

5. Delivery of the Goods

5.1. The Goods are delivered throughout the territory of the Republic of Kazakhstan to the address given by the Buyer when placing the Order. The Seller does not deliver outside the Republic of Kazakhstan. The Seller has no self-pickup (Goods pickup) points of its own.

5.2. Delivery methods and times:

• Almaty and Astana — the Seller delivers the Goods itself, by its own employees, to the address given by the Buyer, within 2 (two) business days from the moment the operator confirms the Order. The Seller engages no third-party courier service;
• Other localities of the Republic of Kazakhstan — delivery by Kazpost JSC to the post office selected by the Buyer when placing the Order. Delivery to the door and collection from parcel lockers are not available. The estimated delivery time is from 3 (three) to 10 (ten) business days from the moment the shipment is handed over to the postal service and depends on the region.

5.3. Delivery times to other localities are estimates and depend on the working hours and workload of the postal service and on circumstances beyond the Seller's reasonable control. The precise estimated time is given to the Buyer on the checkout page before payment and again when the operator confirms the Order.

5.4. The delivery period runs from the business day following the day on which the operator confirms the Order under clause 3.5 of this Offer. Weekends and public holidays established by the legislation of the Republic of Kazakhstan are not included in the delivery period.

5.5. Title to the Goods, and the risk of accidental loss of or accidental damage to the Goods, pass to the Buyer from the moment the Goods are actually handed over to the Buyer and receipt is recorded (a signature, a confirmation code, an entry in the postal service's system or the like).

5.6. On receiving the Goods, the Buyer is advised to check, in the presence of the Seller's employee or the post office employee, that the Goods match the Order, that the package contents are complete and that the packaging is intact. The Seller does not accept claims as to quantity or visible defects in the packaging made after the Goods have been received without comment, unless the legislation of the Republic of Kazakhstan provides otherwise.

5.7. The Buyer is absent from the address; the shipment is not collected. If the Buyer is not at the address given at the agreed time, or does not collect the shipment from the post office within the storage period set by the postal service, the shipment is returned to the Seller. In this case the Seller contacts the Buyer to arrange a repeat delivery. A repeat delivery that is the Buyer's fault is made at the Buyer's expense, at actual cost, of which the Buyer is notified in advance. If the Buyer refuses a repeat delivery, the amount paid for the Goods is refunded to the Buyer less the costs actually incurred by the Seller in delivering and returning the shipment.

5.8. There are no export or licensing restrictions on the delivery of the Goods, since the Goods are delivered solely within the territory of the Republic of Kazakhstan.

5.9. Delivery of the Goods is not a separate service provided by the Seller for a fee. The cost of delivery is included in the price of the Goods, is not shown as a separate line in the Order and is not paid by the Buyer separately.

6. Quality, Package Contents and Guarantees

6.1. The Seller guarantees that the Goods are original products of the "La mela" brand, have not been used, are free from manufacturing defects and comply with the requirements of the Technical Regulation of the Customs Union TR CU 009/2011 "On the Safety of Perfumery and Cosmetic Products".

6.1.1. The manufacturer of the Goods is "Kaaral s.r.l.", address: C.da Piane Sant'Angelo, San Salvo (CH) 66050, Italy. The country of origin of the Goods is Italy. The person authorised to accept claims as to the quality of the Goods within the territory of the Republic of Kazakhstan is the Seller — "La Pomme Group" LLP.

6.1.2. The conformity of the Goods with the requirements of TR CU 009/2011 is confirmed by declarations of conformity: ЕАЭС KZ 7500533.13.12.09548 dated 30.04.2025 (shampoos, valid until 29.04.2030) and ЕАЭС KZ 7500533.13.12.09600 dated 02.05.2025 (conditioners, valid until 01.05.2030). The applicant is the Seller. The documents are published on the Website in the section "Certificates and Declarations".

6.2. The package contents, shelf life, storage conditions and directions for use of the Goods are given on each product page on the Website and on the packaging of the Goods. Detailed information is set out in the section "Quality, Package Contents and Guarantees".

6.3. At the moment of handover to the Buyer, the remaining shelf life of the Goods is not less than one half of the established shelf life.

6.4. The Goods are not products whose sale requires a licence under the legislation of the Republic of Kazakhstan.

6.5. The figurative trademark "La mela" (monogram) is registered in the Republic of Kazakhstan: certificate No. 113835, date of registration 04.05.2026, date of filing of the application (priority) 11.09.2025, application No. 150150, valid until 11.09.2035, Nice classes 03, 05, 35. The rights holder is "La Pomme Group" LLP. The certificate was issued by the Republican State Enterprise "National Institute of Intellectual Property" of the Ministry of Justice of the Republic of Kazakhstan.

7. Exchange, Return of the Goods and Refund

7.1. A Buyer who is an individual purchasing the Goods for personal, family or household needs not connected with entrepreneurial activity has the consumer rights established by the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" dated 4 May 2010 No. 274-IV.

7.2. Goods of proper quality. Products of the "La mela" brand fall within the category of perfumery and cosmetic goods. Under the list of non-food goods not subject to exchange and return applied in the Republic of Kazakhstan, such goods, where they are of proper quality, may not be exchanged or returned, save where defects (manufacturing defects) are found in them. The Seller draws the Buyer's particular attention to this before the Order is placed.

7.3. Goods of improper quality. If defects (manufacturing defects) are found in the Goods, the Buyer may, at their choice, demand: that the defects be remedied free of charge, or that the costs of remedying them be reimbursed; a proportionate reduction of the purchase price; replacement with goods of a similar make, or with the same goods of a different make with a corresponding recalculation of the price; or the Buyer may withdraw from the Contract and demand a refund of the amount paid — in accordance with Article 455 of the Civil Code of the Republic of Kazakhstan and Article 15 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights".

7.4. Incomplete Goods. If the Goods are handed over with incomplete package contents, the Seller shall, at the Buyer's request, supply the missing items to complete the Order or replace the Goods with complete Goods within not more than 10 (ten) calendar days of receiving the request. The Seller bears the delivery costs for Goods that are replaced or completed.

7.5. The Buyer may bring claims relating to defects in the Goods within the shelf life of the Goods or, where no shelf life is set, within 2 (two) years of the day the Goods were handed over to the Buyer (Article 17 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights").

7.6. Refund. A refund is made by the same method as the payment: where payment was made by payment card — to the same card of the Cardholder; where payment was made by transfer — to the same bank account. Refunds are not made to the account details of third parties. The Seller initiates the refund within 3 (three) business days of deciding the Buyer's request in the Buyer's favour. The time taken to credit the funds to the Cardholder's account is determined by the rules of the issuing bank and is usually from 3 (three) to 30 (thirty) calendar days.

7.7. The detailed procedure for the exchange, return of the Goods and refund is set out in the section "Exchange, Return and Refund".

8. Rights and Obligations of the Parties

8.1. The Seller shall: hand over to the Buyer Goods of proper quality within the agreed period; provide accurate and complete information about the Goods, their properties and the rules for their use in the Kazakh and Russian languages; keep the Buyer's personal data confidential in accordance with the Privacy Policy; ensure that a fiscal receipt is generated for each payment in the manner set out in clause 4.7 of this Offer.

8.2. The Seller may: engage third parties to perform its obligations under the Contract (courier, postal, payment and IT services) without the Buyer's prior consent; refuse to fulfil the Order where it cannot be fulfilled for objective reasons, in which case the amount paid must be refunded.

8.3. The Buyer shall: pay for and accept the Goods in good time; provide the accurate data needed to fulfil the Order; use the Goods purchased for their intended purpose, having read the information on the ingredients and possible contraindications (allergic reactions to individual ingredients).

8.4. The Buyer may: receive full information about the Goods and the Seller; demand proper performance of the Contract; cancel the Order under the procedure set out in clause 3.7 of this Offer; exercise the rights provided for by Section 7 of this Offer and by the legislation of the Republic of Kazakhstan.

9. Liability of the Parties and Limitation of Liability

9.1. The Parties are liable for the non-performance or improper performance of their obligations under the Contract in accordance with the legislation of the Republic of Kazakhstan.

9.2. The Seller is not liable for harm caused to the health and property of the Buyer as a result of the Buyer's failure to follow the instructions and recommendations for the use of the Goods, nor where the Buyer has an individual intolerance to ingredients and the Seller was not, and could not have been, notified of that intolerance in advance.

9.3. The Seller is not liable for temporary unavailability of the Website caused by technical failures, scheduled maintenance or acts of third parties that lie beyond the Seller's reasonable control.

9.4. Nothing in this Section limits the Seller's liability where the legislation of the Republic of Kazakhstan on the protection of consumer rights does not permit such limitation.

10. Processing of Personal Data

10.1. By placing an Order, the Buyer consents to the Seller collecting and processing their personal data to the extent and on the terms set out in the Privacy Policy and the Consent to the Processing of Personal Data, in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" dated 21 May 2013 No. 94-V.

10.2. The database containing the personal data of Buyers is located within the territory of the Republic of Kazakhstan.

10.3. The acceptance and fulfilment of Orders, settlements, the storage of the personal data database and of its backup copies, and the Seller's corporate e-mail are all provided within the territory of the Republic of Kazakhstan.

10.4. Where the Buyer chooses to communicate through the WhatsApp messenger or Instagram Direct, and where the Website uses web analytics and advertising services, some data is transferred to persons located outside the Republic of Kazakhstan. A full list of such cases, the data transferred, the purposes of the transfer and the procedure for refusing it are set out in section 5.6 of the Privacy Policy. Such transfer is made on the basis of the Buyer's consent in accordance with Article 16 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection".

10.5. The Buyer may refuse the cross-border transfer of their personal data by choosing a telephone call or e-mail as the method of communication and by declining analytics and marketing cookies. Such refusal does not affect the ability to place and fulfil an Order.

10.6. The Privacy Policy forms an integral part of this Offer.

11. Conduct of Marketing Promotions

11.1. The Seller may from time to time run temporary marketing (sales incentive) promotions: discounts, gifts with purchase, cumulative bonuses, prize draws among subscribers and other similar events (hereinafter — the "Promotion").

11.2. The terms of each particular Promotion (the period during which it runs, the participants, the procedure and conditions for obtaining the benefit or the prize, the way the winners are notified) are determined by separate Promotion Rules, which the Seller approves and publishes on the Website and (or) in its official social network accounts before the relevant Promotion begins. The general rules are set out in the Regulation on the Conduct of Promotions.

11.3. Participation in Promotions is voluntary and free of charge for the Buyer: the levying of a fee or other consideration for participation is not permitted. When conducting Promotions involving a prize draw, the Seller acts in accordance with the general Regulation on the Conduct of Sales Incentive (Marketing) Promotions and does not carry on activities that require a licence under the Law of the Republic of Kazakhstan "On Lotteries and Lottery Activities" dated 9 April 2016 No. 495-V.

11.4. On matters not regulated by the Rules of a particular Promotion, the provisions of this Offer apply.

12. Force Majeure

12.1. The Parties are released from liability for the full or partial non-performance of their obligations under the Contract where it results from circumstances of insuperable force (force majeure): natural disasters, military action, acts of state authorities, failures of payment systems and communication networks, and other circumstances beyond the reasonable control of the Parties.

13. Settlement of Disputes and Final Provisions

13.1. All disputes and disagreements arising out of the Contract are settled through negotiation. The Buyer sends a claim to the contact details given in Section 14 of this Offer, and the Seller considers it within the period established by the legislation of the Republic of Kazakhstan on the protection of consumer rights.

13.2. If agreement is not reached, the dispute is to be settled by the court at the Seller's location, or in another manner established by the legislation of the Republic of Kazakhstan on the protection of consumer rights (at the choice of the Buyer as consumer).

13.3. In all matters not regulated by this Offer, the Parties are governed by the legislation of the Republic of Kazakhstan.

13.4. If any provision of this Offer is held invalid, this does not render the remaining provisions invalid.

14. Details and Contact Information of the Seller

Limited Liability Partnership "La Pomme Group"

• Country: Republic of Kazakhstan
• City: Almaty
• Registered address: 050040, Republic of Kazakhstan, city of Almaty, Bostandyk district, Al-Farabi Avenue, building 41/3-67
• BIN: 240940003095
• Bank details: IIC KZ90601A861041465101 (KZT), BIC HSBKKZKX, Halyk Bank of Kazakhstan JSC
• Director: Kassenova Dinara M.
• Person responsible for the information and technical support of the Website: Technical Director Kassymkul Temirlan Y., t.kassymkul@lamelacosmetics.com
• Trademark: figurative trademark "La mela" (monogram), certificate of the Republic of Kazakhstan No. 113835 dated 04.05.2026, Nice classes 03, 05, 35, valid until 11.09.2035. The rights holder is "La Pomme Group" LLP
• Website: shop.lamelacosmetics.com
• Customer support telephone: +7 701 013 0748
• E-mail: info@lamelacosmetics.com
• Customer support working hours: daily from 09:00 to 20:00 (UTC+5). Orders are accepted on the Website twenty-four hours a day.

15. Language of the document

This document is published in the Kazakh, Russian and English languages. Legal force attaches to the Kazakh and Russian texts; the two have equal legal force.

The English text is published for the convenience of foreign buyers, has no legal force and does not apply in the event of any discrepancy with the Kazakh and Russian texts — in that case the Kazakh text prevails.

Any discrepancy between the texts shall be eliminated by publishing a corrected edition.

Contracts already concluded are governed by the edition in the language in which the Buyer gave acceptance; if acceptance was given in English, the Kazakh text applies.