Качество, комплектация и гарантии

This section describes what is included in the package, how the quality of La mela products is confirmed and what warranties we provide.

Authenticity of the products

The online store shop.lamelacosmetics.com is the official sales channel of the La mela brand. The goods are supplied directly from the manufacturer, bypassing intermediaries.

We guarantee that all goods:

• are authentic products of the La mela brand;
• have not been used;
• have no manufacturing defects;
• have been stored in compliance with the temperature requirements and the conditions established by the manufacturer.

Manufacturer and origin of the goods

La mela products are manufactured in Italy at the Kaaral s.r.l. factory (C.da Piane Sant'Angelo, San Salvo (CH) 66050, Italy) to the order of and under the control of "La Pomme Group" LLP.

The country of origin of the goods is Italy.

The person authorised to accept quality claims within the territory of the Republic of Kazakhstan: "La Pomme Group" LLP, BIN 240940003095, 050040, Republic of Kazakhstan, city of Almaty, Bostandyk district, Al-Farabi avenue, building 41/3-67, info@lamelacosmetics.com, +7 701 013 0748.

Confirmation of conformity

All products have undergone mandatory confirmation of conformity with the requirements of the Technical Regulation of the Customs Union TR CU 009/2011 "On the Safety of Perfumery and Cosmetic Products", approved by decision of the Customs Union Commission dated 23 September 2011 No. 799.

Shampoos Vitalita, Volare and Essenza — declaration of conformity ЕАЭС KZ 7500533.13.12.09548, registered on 30.04.2025, valid until 29.04.2030. EAEU CN FEA code 3305100000.

Conditioners Vitalita, Volare and Essenza — declaration of conformity ЕАЭС KZ 7500533.13.12.09600, registered on 02.05.2025, valid until 01.05.2030. EAEU CN FEA code 3305900009.

Both declarations were adopted on the basis of test reports of the testing laboratory "KAZAUTOCERT" LLP (accreditation certificate KZ.T.02.2385) under declaration scheme 3d. The applicant is "La Pomme Group" LLP.

Information on the declarations may be verified in the Unified Register of Issued Certificates of Conformity and Registered Declarations of Conformity of the Eurasian Economic Union by their registration numbers. The documents themselves may be viewed in the "Certificates and Declarations" section.

The sale of perfumery and cosmetic products does not fall within the types of activity subject to licensing under the legislation of the Republic of Kazakhstan, and therefore no licence is required in order to sell the goods.

Voluntary halal certification

La mela products have additionally undergone voluntary certification under the voluntary certification system "National Halal Standard": certificate of conformity РОСС RU.АЯ78.Н78048, valid from 30.04.2025 to 29.04.2028, certification body "MSK-Standard" LLC. The certificate covers all six items of the product range — the shampoos and conditioners of the Vitalita, Volare and Essenza lines.

The mark of the voluntary certification system is affixed to the consumer packaging and in the shipping documentation.

All documents are published in the "Certificates and Declarations" section. Certified copies are provided upon request — write to info@lamelacosmetics.com.

Trademark

The figurative trademark "La mela" (the monogram) is registered in the Republic of Kazakhstan: certificate No. 113835, date of registration 04.05.2026, filing date (priority) 11.09.2025, application No. 150150, valid until 11.09.2035, Nice classes 03, 05, 35. The rights holder is "La Pomme Group" LLP. The certificate was issued by the Republican State Enterprise "National Institute of Intellectual Property" of the Ministry of Justice of the Republic of Kazakhstan.

The La mela monogram placed on the packaging of the Goods, on the Website and in advertising materials is a protected object of intellectual property. Its use by third parties without the written consent of the rights holder is not permitted.

Package contents

The package includes:

• the goods themselves in the manufacturer's original packaging with an intact protective membrane or seal (where present);
• the dispenser or cap provided for by the design of the bottle;
• a label with full information about the goods in the Kazakh and Russian languages: name, ingredients (INCI), volume, purpose, directions for use, storage conditions, shelf life, date of manufacture, batch number, information about the manufacturer and the country of origin, and the single conformity mark for products on the EAEU market;
• gifts and samples — where these are provided for by the conditions of a promotion in force.

The exact package contents for each item are indicated on the product page in the catalogue.

If any item or element of the package contents is missing from the order received, we will send the missing part at our own expense — the procedure is described in the "Exchange, Return and Refund" section.

Shelf life and storage conditions

• The shelf life of each product is indicated on its packaging and on the product page in the catalogue.
• At the time of transfer to the buyer, the remaining shelf life is not less than one half of the established shelf life. We do not dispatch goods with an expiring shelf life.
• After the packaging has been opened, the product should be used within the period indicated on the packaging by the open jar symbol (for example, "12M" — twelve months).
• Storage conditions: in closed packaging, at a temperature from +5 to +25 °C, away from direct sunlight and sources of heat. The exact conditions are indicated on the packaging of each product.

Warranty conditions

For perfumery and cosmetic products, the warranty period is the shelf life established by the manufacturer and indicated on the packaging.

Within the shelf life you have the right to bring claims relating to defects in the goods. If no shelf life has been established for the goods, claims may be brought within 2 (two) years from the day of transfer of the goods — in accordance with Article 17 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" dated 4 May 2010 No. 274-IV.

The warranty covers manufacturing defects: loss of packaging integrity, non-conformity of the contents with those declared, a change in the colour, smell or consistency of the product where storage conditions have been observed, a non-functioning dispenser, and damage to the bottle sustained before the transfer of the goods to the buyer.

The warranty does not cover cases where the defects arose after the transfer of the goods to the buyer as a result of: breach of the conditions of storage or use, mechanical damage or use of the goods otherwise than for their intended purpose; nor does it cover individual intolerance of particular ingredients of the product.

Important: individual intolerance

Cosmetic products contain active components that may cause individual reactions. Before first use we recommend carrying out a test: apply a small quantity of the product to the inner side of the forearm and assess the reaction after 24 hours.

The full list of ingredients (INCI) of each product is indicated on the product page and on the packaging. If you have a known intolerance of any component, study the ingredients before purchase or write to us at info@lamelacosmetics.com — we will help you select a suitable product.

Individual intolerance of components does not constitute a manufacturing defect and does not amount to a defect in the goods.

Return and exchange

Please note: perfumery and cosmetic products of proper quality are not subject to exchange or return. A return is possible where a manufacturing defect is discovered.

The detailed procedure is set out in the "Exchange, Return and Refund" section.

Contacts

• Telephone: +7 701 013 0748
• E-mail: info@lamelacosmetics.com
• Working hours: daily from 09:00 to 20:00 (UTC+5)

Language of the document

This document is published in the Kazakh, Russian and English languages. Legal force is vested in the Kazakh and Russian texts, which have equal legal force.

The English text is published for the convenience of foreign customers, has no legal force and shall not apply in the event of any discrepancy with the Kazakh and Russian texts — in such case the Kazakh text shall prevail.

Any discrepancy between the texts shall be eliminated by publishing a corrected edition.